Refund Policy

Penny Ask sells one-time message packs. Purchased messages do not expire based on time and are added to your account balance.

If you purchase a message pack by mistake, contact us within 14 days of the purchase.

If you have not used Penny Ask after making that purchase, we can generally refund the purchase and remove the corresponding messages from your balance.

If messages have already been used after the purchase, the purchase is generally not eligible for an accidental-purchase refund, except where required by law.

If you were charged but the purchased messages were not correctly added to your account, contact us.

We will investigate the transaction and either correct your message balance or issue an appropriate refund if the problem cannot be resolved.

If Penny Ask fails to provide a usable answer because of a technical failure, a message should not be taken from your balance.

Because no paid message was consumed in that situation, there is normally nothing to refund.

If you believe you were charged more than once for the same purchase or charged an incorrect amount, contact us so we can investigate and correct the issue.

Deleting your Penny Ask account does not automatically refund unused messages.

If you believe you qualify for a refund, contact us before deleting your account.

Approved refunds are returned to the original payment method.

Your bank or card provider may take additional time to make the refunded amount visible on your account after the refund is processed.

Nothing in this Refund Policy limits any refund, cancellation, or other consumer rights you may have under applicable law.

For a refund or payment problem, email us at support@pennyask.com and include the email address associated with your Penny Ask account.

You can also use the Contact page.